Challis Hodge’s UXblog

User Experience | Design | Strategy

The Wired War Has Arrived

Unproven technology is seeing its first action as the U.S. Army outfits soldiers with latest computers and telecom devices.

In early March, Pentagon analyst Franklin C. Spinney received a troubling e-mail from a U.S. Army captain in Kuwait. In the missive, which Spinney published on a Web site devoted to defense issues, the captain expressed fears about a “logistics nightmare” in a war with Iraq.

At issue: new communications and computer technology that, for the first time ever, the infantry has installed in many of its tanks and armored vehicles. The captain, who requested anonymity, wrote that some of the technology was buggy. Worse, in some cases it was incompatible. “I cannot overstate the seriousness of the problem,” he wrote. “This will slow down and confuse…decision-making.”

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