I am a design and innovation leader, practitioner, and educator with over 20 years experience using design thinking and human-centered design to innovate, develop and improve products, services, customer experiences and service delivery.
My management expertise includes organization design, team building, operations, process, education, marketing, sales and client management. My design expertise includes research and understanding customers, insight and innovation development, design and delivery of physical and digital products, omni-channel customer experience, and service delivery. My teaching experience includes a cross section of courses in design process, philosophy, communication, studios and capstone.
I am passionate about design problems where business, advanced technology and people intersect. I quickly understand complex problems, develop strategies and tactics to solve them, then lead and inspire teams to deliver results. In the classroom I bring real-world experience together with a passion of hands-on learning. I often bring industry experts into the classroom and collaborate with businesses on real projects.